FAQ

What kind of shipping is available?
For now, items sent from my home (see below) will go through United States Postal Service (USPS) for overall price and speed. Sturdy, rigid envelopes are used to make sure that your prints and stickers arrive without bending or tears.

Where will you ship to?
For the moment, the United States, Canada, and Mexico. As I quickly learned, anything beyond that can get very finicky (and costly for everyone involved) very quickly.

How long will shipping take?
Generally speaking:

  • Sticker packs and prints will be sent via USPS First Class Mail, which typically takes 3-5 days within the United States and a bit longer for Canada and Mexico due to customs and such. I send these from my home, so I'll make every effort to get your order sent out the same day or the day after it's placed.
  • Individual stickers are fulfilled via a service called Printful, and may take one to two weeks to arrive for United States orders, and likely longer for Canada and Mexico due to shipping times and fulfillment delays (particularly due to COVID-19). Since these are fulfilled by Printful, they'll arrive separately from sticker packs and prints.

Can I return or replace something?
Absolutely, we've all been there. Mistakes happen, stuff gets lost in the mail, wrong items are sent, and at the end of the day you deserve to receive what you ordered. When something with your order isn't right, please contact me at shop@retroheart.net, and I'll figure out how to fix it.